A new study commissioned by CRITICAL Software has revealed
that 50% of respondents believe the technology they use is properly tested.
It also found that one in two people’s technology fails them
once a week, if not more.
Despite this, 98% of survey respondents stated the
reliability of the technology they use is important; with 95% saying that
having tech properly tested by industry experts is critical.
The study also found that people prefer to use tested
technology that is proven to work over-tech that is completely new.
While 52% of people said that using the latest and newest
forms of technology is important to them, 95% said that technology that’s
proven to work is important.
‘Tech becomes critical to day-to-day lives’
When asked what the most important reason for technology
needs to be reliable is, 61% of people identify safety or security as their
main concern, with the next most important reason being ease of use (11%).
Nuno Silva, CRITICAL Software’s chief test engineer, said:
“For all the awe-inspiring developments, people still seem to have concerns
about the reliability of the technology we use in our lives.
“The pressure to release new technologies can sometimes come
at a cost to reliability. The problem with this is that more and more
technologies are becoming critical to our day-to-day lives, impacting things
like safety and security, and the consequences of getting these things wrong
can be catastrophic.”
95% of interviewees said that some form of safety-accreditation
is important to them when assessing the reliability of tech, while 91% stated
they would be concerned about using tech that had no safety accreditation.
‘Celebrity endorsement does little to persuade’
Half of the respondents also said that a high price point
offers them little reassurance that an item of technology is reliable, and 615
said celebrity endorsement does little to persuade them too, suggesting that
companies wanting to build trust would be better off focusing on properly
testing tech and providing guarantees, evidence, and safety-accreditations.
Nuno Silva, CRITICAL Software, added: “Today, more and more
technologies are being used in important systems. For example, modern cars
include complex systems that are increasingly responsible for safety features
and banks use advanced security technologies to protect online systems.
“As these kinds of technologies have a bigger impact on our
lives, the importance of ensuring they are reliable is more important than
ever.”
Source: Softwaretestingnews
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